Defined ongoing help

Technology Care, without the fine-print surprises.

Network Care supports routers, Wi-Fi and connectivity. Integrated Care also supports eligible smart-home, security camera, entertainment and other connected systems. Your plan provides an ongoing support relationship, not a publicly advertised troubleshooting-minute allowance.

Remote support time, documentation and optional scheduled maintenance, with Network and Integrated scopes. All memberships require qualification and onboarding.

After onboarding

Priority Care

Network $40/month · Routine remote troubleshooting

Integrated $65/month · Routine remote troubleshooting

Customer technology records
Priority scheduling under approved staffed hours
Reactive help within included allowance
Never represented as proactive monitoring

Validation required

Managed Care

Network $105/month · Routine remote support and scheduled maintenance

Integrated $195/month · Routine remote support and scheduled maintenance

Scheduled maintenance
Authorized remote administration where supported
Enrollment only after validated remote access and agreement
No automated proactive monitoring

Future · no enrollment

Proactive Care

Proposed Network $230/month

Proposed Integrated $395/month

Monitoring and bounded alert investigation are future capabilities
Not available before tooling, response procedures and capacity are established
No enrollment, checkout or waiting-list submission on this preview

Important scope and service limits:Routine remote assistance is provided under reasonable-use terms. Larger repairs, new installations, equipment replacements and substantial projects may require a separate estimate, discussed in advance. Additional work is quoted before approval, billed in 15-minute increments; on-site work, travel, hardware, new integrations and major recovery are separately quoted. The proposed after-hours rate is $225/hour with a one-hour minimum, subject to availability and explicit acceptance; staffed hours and terms still need final owner approval. No plan includes unlimited help, free equipment replacements, guaranteed resolution or a 24/7 staffed response. Third-party systems may qualify after paid discovery, documentation and separate correction of inherited faults.

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